Terms and conditions 

Last updated: December 16, 2024

By registering or engaging us for the services we provide (“Services) or purchasing the products we make available (“Products”), you hereby express your acceptance of these Terms and conditions (“Terms”) which constitute a legal agreement between you (“Customer”) and Synerlogic, LLC, 2929 N Power Rd, Mesa, Arizona 85215.

If you do not agree to these terms, you must discontinue the purchasing process now.

1. ABOUT

These terms and conditions (the Terms and Conditions) shall apply to the provision of the Services by Synerlogic to the Customer.

2. DEFINITIONS

In these Terms and Conditions, unless the context otherwise requires, the following expressions shall have the following meanings:

Agreement: these Terms and Conditions and (i) the signed Contract for Services; or (ii) completed Online Booking Process.

Business Day: a day other than a Saturday, Sunday or public holiday in the United States of America.

Services: Live online interactive workshops, webcasts, on-demand courses, interactive working groups, training sessions, and other services organized, facilitated, or hosted by Synerlogic dealing with a variety of professional topics relating to organizational design, strategy, leadership, governance, team communication, conflict, and other areas of organization development.

Products: any materials, documents, or other items provided or made available by Synerlogic related to the Services.

Charges: the charges payable by the Customer for the Products or Services in accordance with clause 6 (Charges and payment).

Customer: the person or firm who purchases the Products or Services from Synerlogic.

Customer Data: the personal data provided by the Customer for the purpose of facilitating the Training as described in Synerlogic’s Privacy Policy

3. CUSTOMER REGISTRATION

In order to receive the Products or Services, Customers must register an account and provide Synerlogic with certain information. In doing this, the Customer agrees to:

  • Provide true, accurate, current and complete information as prompted by the registration form
  • Maintain and promptly update the data by logging into the registered account and updating via ‘My profile’;
  • For more information, please visit https://kajabi.com.

4. DELIVERY OF PRODUCTS AND SERVICES

4.1 SYNERLOGIC shall deliver the Products and Services to the Customer in accordance with these Terms and Conditions in all material respects but reserves the right to change the content, format, and other features of the Products and Services at any time and without notice.

4.2 Any publicized dates relating to the Products and Services shall be anticipated dates only and may be modified or revised.

4.3 Synerlogic reserves the right to amend the Agreement if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Products and Services, and Synerlogic shall notify the Customer in any such event.

4.4 Notwithstanding the above sub-clauses, Synerlogic reserves the right to cancel any of its Products or Services at any time, without incurring additional liability to the Customer. In such circumstances, Synerlogic will offer (at its sole discretion) alternative dates, a full refund, or a credit.

5. CUSTOMER’S OBLIGATIONS

The Customer shall:

5.1 co-operate with Synerlogic in all matters relating to the Products and Services, including abiding by Synerlogic’s Community Guidelines and any specific guidelines or agreements relating to any particular Service or Product offering;

5.2 provide Synerlogic, its employees, agents, consultants and subcontractors, with any information which may reasonably be required by Synerlogic in the organization of any specific Product or Service offering, and ensure that such information is complete and accurate in all material respects.

6. CHARGES AND PAYMENT

6.1 Unless otherwise stated in a separate contract for a Product or Service offering, the Charges for the Products and Services are as described within the Synerlogic online community site, available at https://community.synerlogic.net.

6.2 Invoices from Synerlogic are due upon receipt and must be paid prior to receiving any Product or prior to the date of any Service offering. Payment may be made via credit or debit card, automated clearinghouse (“ACH”) transfer, virtual card number (“VCN”), wire transfer, electronic check, or paper check mailed to the address provided by Synerlogic.

6.3 Failure by the Customer to pay any Charges when they fall due may (at Synerlogic’s discretion) result in:

6.3.1 Customer’s purchase of or registration in a Product or Service offering being canceled or withdrawn;

6.3.2 Synerlogic ceasing to provide or make available a Product or Service offering; and/or

6.3.3 Synerlogic withholding any certification due to the Customer from any Product or Service offering.

6.4 Without prejudice to any other right or remedy that it may have, if the Customer fails to pay Synerlogic for any sum due under this Agreement for Products or Services delivered to the Customer:

6.4.1 the Customer shall pay interest on any sum that remains unpaid past 30 days from the due date, from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue at a rate of 5% per month.

6.5 All sums payable to Synerlogic under this agreement:

6.5.1 are exclusive of any applicable sales, use, transaction, or value-added tax, and the Customer shall be solely responsible for any such tax or shall pay or reimburse Synerlogic an amount equal to any such tax chargeable on those Products or Services for which a seller or service provider is required to collect and remit the tax to the applicable taxing authority; and

6.5.2 shall be paid in full without any set-off, counterclaim, deduction, or withholding (other than any deduction or withholding of tax as may be required by law).

7. CANCELLATION

7.1 Cancellation Policies
The cancellation policy for each Product or Service will be clearly stated at the time of purchase. By completing the purchase, the Customer agrees to the specified policy.

  • If no specific cancellation policy is provided: Customers may cancel the purchase of a Service offering within 5 business days from the date of purchase. However, cancellations or rescheduling are not permitted within 30 calendar days of the start date of the Service offering unless otherwise agreed in writing by Synerlogic.
  • Products: Unless explicitly stated at the time of purchase, all sales of Products are final and non-refundable.

7.2 Notification of Cancellations
Cancellations must be submitted in writing to support@synerlogic.com and must include the Customer’s name, contact information, and details of the purchase.

7.3 Missed Attendance
If a Customer fails to attend a scheduled Service offering, including live training sessions, coaching appointments, or other interactive offerings, full payment of the Charges remains due, and no rescheduling or refund will be provided unless otherwise agreed by Synerlogic.

7.4 Refund Process
If a refund is approved by Synerlogic, it will be issued using the original method of payment. Refunds may take up to 10 business days to process once approved.

7.5 Synerlogic Cancellations
If Synerlogic cancels a Service offering for any reason, Customers will be offered one of the following options at Synerlogic’s discretion:

  • A full refund;
  • Credit toward a future Service offering of equivalent value; or
  • Rescheduling to an alternative date.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Ownership of Intellectual Property
Unless otherwise specified, all materials, structure, organization, and code of the Products and Services are the intellectual property of Synerlogic or its licensors. This Agreement does not grant the Customer any intellectual property rights in any form.

Any work product developed by Synerlogic, including materials created in collaboration with the Customer, shall remain the exclusive property of Synerlogic unless otherwise agreed in writing. Where third-party intellectual property is incorporated into the Products or Services, it remains the property of those third parties and may be subject to separate terms.

Customers agree to indemnify Synerlogic for any claims, damages, or liabilities arising from third-party intellectual property infringement resulting from materials provided or made available by the Customer.

8.2 Use of Products and Services
All intellectual property rights in or arising out of or in connection with the Products and Services, including modifications or derivative works, are owned by Synerlogic unless explicitly transferred or assigned in writing. Customers may not reproduce, scan, modify, or distribute any Products or Services without prior written consent.

8.3 License to Use
Customers are granted a limited, non-exclusive, non-transferable license to use the Products and Services solely for their intended purpose under this Agreement. Unauthorized use, reproduction, or distribution is strictly prohibited and may result in termination of access and legal action.

 

9. DISCLAIMER

9.1 NO WARRANTIES. SYNERLOGIC PROVIDES THE PRODUCTS AND SERVICES ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. SYNERLOGIC MAKES NO WARRANTIES, REPRESENTATIONS, OR GUARANTEES, EXPRESS OR IMPLIED, REGARDING THE COMPLETENESS, ACCURACY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCTS AND SERVICES.

9.2 LIMITATION OF DAMAGES. IN NO EVENT SHALL SYNERLOGIC BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS OR GOODWILL, ARISING FROM THE USE OF THE PRODUCTS OR SERVICES. CUSTOMERS’ SOLE REMEDY FOR DISSATISFACTION IS TO DISCONTINUE USE.

10. LIMITATION OF LIABILITY

10.1 Liability Not Limited by Law
Nothing in these Terms and Conditions limits liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.

10.2 General Liability Limitations
Subject to clause 10.1, Synerlogic’s total liability for claims related to the Products or Services shall not exceed the total Charges paid by the Customer. Synerlogic is not liable for indirect losses such as lost profits, data corruption, or economic damages.

11. TERMINATION

11.1 Termination by Synerlogic
Synerlogic reserves the right to suspend or terminate your access to the website, Products, or Services at any time without notice if you violate these Terms, engage in unlawful behavior, or otherwise interfere with the operation of the website or the provision of Products or Services.

11.2 Termination by the Customer
You may discontinue use of the website, Products, or Services at any time by ceasing access to the website and/or notifying Synerlogic at support@synerlogic.net. Refunds for terminated Products or Services will be governed by the applicable refund or cancellation policies in these Terms or as outlined at the time of purchase.

12. CONSEQUENCES OF TERMINATION

    Upon termination:

    • Your right to access the Products, Services, and any associated resources (e.g., downloads, course materials, or support) ceases immediately.
    • Any outstanding payments owed to Synerlogic remain due and payable.
    • Synerlogic retains the right to enforce any intellectual property protections related to its Products and Services as outlined in Section 8.

    13. DISPUTE RESOLUTION

      13.1 Negotiation and Mediation
      Before pursuing legal action, the parties agree to attempt good-faith negotiation to resolve disputes. If unresolved within 10 Business Days, the parties may voluntarily pursue mediation with an agreed-upon mediator.

      13.2 Jurisdiction
      Any dispute not resolved through mediation will be submitted to the courts of Maricopa County, Arizona, under the governing laws of the State of Arizona

      14.  FORCE MAJEURE

      Synerlogic is not liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, war, civil unrest, labor disputes, or technical failures. If such an event occurs, Synerlogic will notify affected customers as soon as practicable and will make reasonable efforts to resume services promptly.

      15. WAIVER

      Failure to enforce any right under this Agreement shall not constitute a waiver of that or any other right.

      16. SEVERABILITY

      If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions remain in effect.

      17. ASSIGNMENT

      The Customer may not assign or transfer any rights under this Agreement without prior written consent from Synerlogic. Synerlogic reserves the right to assign or subcontract its obligations.

      18. NO PARTNERSHIP OR AGENCY

      Nothing in this Agreement creates a partnership or agency relationship. Neither party may bind or represent the other without explicit written consent.

      19. NOTICES

      19.1 Any notice required to be given under the Agreement shall be in writing and shall be delivered by hand or sent by post or email to the other party at its address set out in the Agreement, or such other address as may have been notified by that party for such purposes.

      19.2 A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. A notice sent email shall be deemed to have been received at the time of transmission (as shown by the time sent in respect of an email). 

      20. GOVERNING LAW

      The Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and by the laws of the State of Arizona.

      21. JURISDICTION

      Any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims) shall be heard in a court of competent jurisdiction in Maricopa County, State of Arizona, United States.